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Customer Service Survey – Commercial Line

This survey should take less than 30 seconds to complete. We thank you in advance for participating in the improvement of our organization.
Client name:



Which office do you deal with?

Montreal Toronto

When was the last time you spoke with someone from Ogilvy & Ogilvy? From which department? (i.e. home/auto, commercial, group, life, travel).

When:
Department:

On a scale of 1 to 10 (with 10 being Excellent), what was your level of satisfaction with the service your received?



Please provide explanation if your level of satisfaction is below an 8.

Who is servicing your account:



Are you satisfied with the service provided?

Yes No

If not, what could we do better?


Other than your commercial account do you have other insurance with Ogilvy & Ogilvy (i.e. Group insurance, personal home or car or partnership/life insurance)?

Yes No

If not, would you be open to use communicating with you about other products and services?

Yes No

Would you recommend Ogilvy & Ogilvy to other?

Yes No

If no, why not?



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