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Customer Service Survey – Personal Line

This survey should take less than 30 seconds to complete. We thank you in advance for participating in the improvement of our organization
Client name:



Which office do you deal with?

Montreal Toronto

When was the last time you spoke with someone from Ogilvy & Ogilvy? From which department? (i.e. home/auto, commercial, group, life, travel).

When:
Department:

On a scale of 1 to 10 (with 10 being Excellent), what was your level of satisfaction with the service your received?



Please provide explanation if your level of satisfaction is below an 8.


Do you read our newsletters?

Yes No

Our current office hours are Monday to Friday from 8:30am to 4:30pm. Would you be interested in us expanding our office hours up to 7pm?

Yes No

If yes, on which days would you prefer?


If the hours were to be expanded, would you also be open to receiving calls up to 7pm from Ogilvy & Ogilvy regarding your insurance requirements?

Yes No

Would you recommend Ogilvy & Ogilvy to others?

Yes No

If no, why not?



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